Story Glider support

Getting started

Who is Story Glider for?

It’s for children in kindergarten through second grade who are learning to read and practicing phonics.

Which devices will Story Glider support?

iPhone and iPad running iOS or iPadOS 18 or later.

Does Story Glider require an internet connection?

The included stories and narration work offline after installing the app. An internet connection is needed to purchase, restore purchases, and open support or policy pages.

Does the app collect any data?

No child account is required. Reading progress is saved on the device, and the app has no ads or third-party analytics. Apple handles purchases and restores. See our Privacy Policy for more details.

What phonics approach does Story Glider use?

Story Glider gives children practice with phonics skills commonly taught from kindergarten through second grade. Its 20 levels begin with short-vowel words such as cat and pig, then move on to consonant blends, silent-e words, vowel teams, and more complex patterns. Children practice these skills in short stories, with narration available when they need support. The app complements reading instruction at school or at home.

Purchases & restores

What is included, and is there a subscription?

The app includes free stories. A one-time in-app purchase unlocks all 20 levels. There is no subscription.

How do I restore my purchase on a new device?

To restore the library unlock, sign in to the Apple Account used for the purchase and connect to the internet. In Story Glider, open a locked story, complete the parent gate, and tap Restore Previous Purchase on the purchase screen.

If something isn’t working

Start here

Try these troubleshooting steps:

1. Restart the app completely (force quit and reopen)
2. Check for iOS or iPadOS updates
3. Check that you have the latest version of the app from the App Store
4. Restart your device
5. If the issue continues, contact support before deleting the app. Reading progress is stored locally and may be lost if the app is removed.

Tell us what happened

When you email us, please include:

• Device model and iOS version
• App version
• Description of the issue
• Steps to reproduce the problem

Please avoid including personal information about a child.

Have an idea?

If you have a suggestion for the app, we’d like to hear it. Email us at the address below.